Operations Officer

Key Responsibilities

• Welcome and assist clients in a professional and customer-oriented manner
• Manage reception activities and guide clients to their appointments
• Provide administrative and logistical support to the branch/team
• Handle phone contact with clients and respond to inquiries efficiently
• Support clients with banking-related questions and digital tools where needed
• Ensure a smooth and high-quality customer experience at all times
• Work accurately and proactively in a fast-paced environment

Experience Required

• Bachelor’s or Master’s degree
• Strong customer service and communication skills
• Fluent-level Dutch with good knowledge of French (English is a plus)
• Good knowledge of MS Office and ability to work with different IT tools
• Interest in finance and banking products/services
• Experience with BNP Paribas xqknzec Fortis Easy Banking Web/App is a plus
• Customer-oriented, diplomatic, and solution-driven mindset
• Able to work independently and handle stressful situations professionally
• Strong attention to detail, accuracy, and service quality
• Comfortable working fully onsite in Knokke